Returns & Exchanges
At MASQMAI, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return any unopened and unused products within 14 days of delivery.
Initiate Your Return
Contact our customer service team via email with your order number and the list of items you wish to return to receive a return authorization.
Prepare Your Package
Place the items in their original packaging, ensuring they are securely sealed and protected to prevent damage during transit.
Ship the Items
Affix the provided return label to your package and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned products, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing