Frequently Asked Questions
Everything you need to know about your MASQMAI experience.
What makes MASQMAI products unique?
MASQMAI combines high-quality natural ingredients with advanced scientific formulations to create clean, effective beauty products that are 100% cruelty-free.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the EU. International shipping times vary by destination, usually ranging from 7-14 business days.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
Are MASQMAI products suitable for sensitive skin?
Yes, our products are dermatologically tested and formulated to be gentle. However, we always recommend reviewing the ingredient list and performing a patch test before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping country.
Can I track my shipment?
Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your package's progress in real-time.